Terms and Conditions

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Terms & Conditions

Tiny Little Movements — Sandra Mayer

Business owner: Sandra Mayer

Business address: 4 Church Road, TW9 2QA, London, UK

Email: sandra@tinylittlemovements.com

Telephone: +44 7895825138

Website: www.tinylittlemovements.com

1. Scope of Services 

These Terms & Conditions apply to services provided by Sandra Mayer under the name Tiny Little Movements, which includes:

- Sleep consultations for babies and toddlers

- Baby Massage Kurse

- Babywearing dance classes

- Baby yoga classes

- Elternbegleitung sessions

- Home visits, where offered

2. Booking and Contract Formation

Bookings can be made through Calendly, email, or telephone.

A contract is formed when the booking has been confirmed by Sandra Mayer. Where advance payment is required, the payment terms will be communicated during the booking process.

Bookings made online may be subject to UK consumer protection rules applicable to distance contracts.

3. Prices and Payment

All prices will be displayed in pounds sterling (£), unless otherwise stated.

Payment may be made through PayPal or Stripe where these methods are offered at checkout. Any applicable payment deadlines will be communicated at the time of booking.

VAT will be charged where legally required. If no VAT is charged, this reflects the applicable VAT status of the business.

4. Cancellations and Rescheduling

For individual sleep support sessions and home visits:

- Cancellations made at least 24 hours prior to the scheduled appointment are eligible for a full refund or rescheduling, subject to the booking terms.

- Cancellations made less than 24 hours before the appointment or failure to attend may incur a full charge.

Any cancellation charges will be applied as per applicable consumer law. This policy does not affect statutory cancellation rights.

For group classes and packages, any additional cancellation or rescheduling conditions will be communicated at the time of booking, especially for our Schlafsupport-Pakete.

5. Consumer Cancellation Rights

For bookings made online, by telephone, or by email, consumers may have a statutory 14-day cancellation period under applicable UK consumer law.

Where a service is due to begin within this period, the customer may expressly request that the service starts early. If the customer subsequently cancels, they may be required to pay a proportionate amount for services already provided, where legally permitted.

The right to cancel a service may be lost once the service has been fully performed if the necessary express consent and acknowledgment have been obtained.

Customers will be provided with any cancellation information and notices required by law during the booking process.

6. Nature and Scope of Sleep Support

Baby sleep support is educational and informational in nature. It provides practical guidance and suggestions to help parents understand their baby's sleep and explore approaches suited to their family.

This service does not constitute medical, psychological, or therapeutic treatment and is not a substitute for advice, diagnosis, or treatment from a GP, health visitor, midwife, or other appropriately qualified healthcare professional.

Where appropriate, parents will be encouraged to seek professional healthcare advice. No particular sleep outcome or result is guaranteed.

All guidance is intended to align with current NHS recommendations and relevant safer-sleep guidance.

7. Home Visits and Classes

Where home visits are offered, the location and any applicable travel charges will be agreed in advance.

Customers are responsible for providing a reasonably safe environment for the session. Any concerns related to safety, illness, or the suitability of the environment may necessitate adapting, postponing, or cancelling a session.

Parents or carers remain responsible for their children during classes and sessions unless a different arrangement has been expressly agreed upon.

8. Complaints and Contact

Questions, concerns, or complaints about a service can be sent to:

Email: sandra@tinylittlemovements.com

Every complaint will be considered fairly, and an attempt will be made to resolve it promptly.

9. Applicable Law

These Terms & Conditions are intended to comply with applicable UK law. Mandatory consumer protection rights remain unaffected.

Where legally appropriate, disputes will be subject to the jurisdiction of the courts of England and Wales.

Privacy Policy

Tiny Little Movements — Sandra Mayer

1. Who Is Responsible for Your Data?

Sandra Mayer, trading as Tiny Little Movements, is responsible for the personal information processed in connection with the website, bookings, and services.

Email: sandra@tinylittlemovements.com

Telephone: +44 7895825138

Business address: [Insert your applicable business contact address]

This policy explains what personal information may be collected, why it is used, and what rights you have.

2. Personal Information We Collect

Depending on how you use our services, we may collect:

- Contact information, such as your name, email address, and telephone number

- Booking details, including appointment dates and the service requested

- Information you choose to share about your baby's sleep, routines, and support needs

- Payment and transaction information necessary to manage bookings and payments

- Technical information collected when you visit the website, such as browser details and IP address, where applicable

Please avoid sharing unnecessary sensitive personal information.

3. How We Use Your Information

Personal information may be used to:

- Respond to enquiries

- Arrange and manage bookings

- Deliver baby classes and sleep support sessions

- Process payments and refunds

- Communicate about appointments and follow-up support

- Maintain business and financial records

- Maintain website security and improve website functionality

We only process personal information where an appropriate legal basis applies under the UK GDPR and the Data Protection Act 2018.

Depending on the purpose, this may include performing a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining consent.

Where information about health or other special-category personal data is involved, additional legal requirements may apply.

4. Booking and Payment Providers

Bookings may be managed through Calendly. Payments may be processed through PayPal or Stripe.

When you use these services, the relevant provider may process personal information in accordance with its own privacy policy and contractual arrangements.

We do not intend to collect or store your full payment card details directly.

5. Website Hosting and Technical Data

When you visit the website, technical information may be processed by the website host and other service providers involved in operating and securing the website.

Cookies and similar technologies may also be used, depending on the website's configuration. Where required, consent will be requested before non-essential cookies are used.

The specific cookies, analytics tools, and other technologies used on the website should be identified in a separate cookie notice or in this policy.

6. How Long We Keep Your Information

Personal information is retained only for as long as necessary for the purposes for which it was collected, including fulfilling bookings, managing follow-up support, resolving disputes, and meeting legal obligations.

Financial and accounting records may need to be retained for the period required by applicable UK law.

The retention period depends on the type of information and the reason it is held. Information that is no longer required will be securely deleted or anonymised where appropriate.

7. Sharing and International Transfers

Personal information may be shared with service providers where necessary to operate the business, manage bookings, process payments, or meet legal obligations.

If personal information is transferred outside the UK, appropriate safeguards will be used where required by data protection law.

8. Your Data Protection Rights

Subject to the applicable legal conditions, you may have the right to:

- Request access to your personal information

- Request correction of inaccurate information

- Request deletion of your information

- Request restriction of processing

- Object to certain processing activities

- Request data portability

- Withdraw consent where processing is based on consent

To exercise your rights, contact sandra@tinylittlemovements.com.

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Website: https://ico.org.uk/

9. Data Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, or disclosure.

No method of electronic storage or transmission can be guaranteed to be completely secure.

10. Changes to This Policy

This Privacy Policy may be updated to reflect changes in the business, the website, or applicable legal requirements. The current version will be published on the website.